Follow-up phone call to Warranty section of electricians in Melbourne re our van & Tony’s car. Apparently an Auto electrician in AS is being booked to came and do the work…..awaiting call to identify times.
We have the Land Cruiser booked in for its 10,000 klm service this morning, before we start heading west through the desert. The Toyota dealership is very professional and has a courtesy bus to return and pick up Michael.
Tony is so proud of his installation of the jerry can holder on the reverse, he does not take much convincing that he needs the van rear symmetrical, so he is off to purchase a second jerry can holder.
Calls re electrical problem escalated with advice from local AS business not prepared to come to park to undertake work for Michael and Tony. Michael is referred to a mobile auto electrician, which he follows up and successfully engages, but requires approval from CES Melbourne. Much time elapsing until confirmation received via Michael initiating a call. The Auto electrician is now scheduled to come Friday morning.
No contact from Toyota by 2:00pm, so Michael calls to find out if service complete and OK to collect. He receives bad news advising that the LC has a problem with a CV boot issue on the front drivers side suspension……..no split or crack but has lost 80% of its grease content. They do not recommend taking on the desert roads in this condition or a repacked CV boot. Phone calls backward and forward to discuss ordering a new replacement part, which from a Warranty point of view has to come out of Sydney. The staff at Toyota were seeking to obtain a non genuine part to overcome the problem, but nothing available locally or in neighbouring state capitals.
All of this has a serious impact on our proposed schedule, especially in relation to permits and arriving in Broome on time as both Michael and Tony are expecting to pick up replacement parts to rectify maintenance issues. The expected date of receipt of warranty part t and repair has been pushed out due to the coming Monday is a public holiday – May Day.
At this stage, we anticipate the part will arrive on Tuesday afternoon and hopefully repaired late Tuesday. The claim is under a Warranty, but some suggestion by the mechanic is that due to our non genuine Toyota product in the vehicle’s lift may void the Warranty claim. Hopefully this latter situation does not happen. Off to the Big 4 Park office to extend our stay for a further 3 nights i.e. Sunday – Tuesday.
A stressful afternoon as we grapple with the implications.
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